Last updated: 30 April 2026
Business name: MasterCoolAirCon Pty Ltd

MasterCoolAirCon Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, request services, or contact us.

When you contact us, request a quote, or book a service, we may collect:

• Full name 
• Phone number 
• Email address 
• Service address / property address 
• Billing details (if applicable) 

When you visit our website, we may automatically collect:

• IP address 
• Browser and device information 
• Pages visited and time spent 
• Cookies and analytics data 

We use your information to:

• Provide air conditioning and refrigeration services 
• Respond to enquiries and provide quotes 
• Schedule and manage service appointments 
• Send invoices and process payments 
• Improve our website and services 
• Send service reminders or promotional offers (you can opt out anytime) 

We only collect information that is necessary to deliver our services efficiently.

We do not sell or rent your personal information.

We may share your information with trusted third parties when necessary, including:

• Payment processors and invoicing providers 
• Suppliers or contractors assisting with installations or repairs 
• IT and website service providers 
• Legal or regulatory authorities if required by law 

All third parties are required to keep your information secure.

We take reasonable steps to protect your personal information from:

• Loss 
• Misuse 
• Unauthorised access 
• Disclosure or alteration 

However, no online transmission is 100% secure and we cannot guarantee absolute security.

Our website may use cookies and analytics tools to:

• Understand how visitors use our website 
• Improve user experience 
• Help with advertising and marketing 

You can disable cookies through your browser settings.

We may send occasional emails or messages about:

• Promotions 
• Seasonal servicing reminders 
• New services 

You can unsubscribe at any time by:

• Clicking “unsubscribe” in emails 
• Contacting us directly 

You have the right to:

• Request access to the personal information we hold about you 
• Ask us to correct inaccurate information 
• Request deletion of your data where legally permitted 

To make a request, contact us using the details below.

Our website may contain links to other websites.
We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy occasionally.
The latest version will always be published on our website.

If you have questions about this Privacy Policy or your personal data, please contact:

MasterCoolAirCon Pty Ltd via Email: info@mastercoolaircon.com.au